Enterprise System Implementation: Personality, System-Related Advice Networks and Job Performance

This paper investigates the role of personality and system-related advice networks in influencing employee job performance in the context of enterprise system implementations. A field study of 87 employees in a large multinational telecommunications firm provided evidence that the big five personality traits influence centrality and density in the advice networks related to the newly-implemented enterprise system, which in turn influenced employee job performance. As hypothesized, employees’ system-related advice networks were predicted by big five personality characteristics. In turn, system-related advice network centrality and density positively influenced job performance. Interestingly, we found that the system-related advice networks only partially mediated the role of personality on job performance. Scientific and practical contributions and implications are discussed.